Sources list for CORE COMPENTENCIES OF AN MASTER OF BUSINESS ADMINISTRATION:

Pankaj Ghemawat, David J. Collis, Gary P. Pisano and Jan W. Rivkin, "Strategy and the Business Landscape: Core Concepts", Pearson Education, January, 2001. Chapter 2: Mapping the Business Landscape.
ZAP and the Electric Vehicle Industry (EV)

Wagenheim, G. D., & Reurink, J. H. Customer service in public administration. Public Administration Review, 51, (1991). Pp.263-270.
Customer Service

H. A. Simon. "The Proverbs of Administration". Public Administration Review 6 (Winter 1946), 53-67.
The Konrad Adenauer Foundation

Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office

Poulin, J. 1995. Job satisfaction of social work supervisors and administrators. Administration in Social Work, 19, 35-49.
Job Burnout among Public Service Professionals

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